If you observe a defect, please contact the retail store from which you purchased your sleep set. If the retail store has closed or you have moved to another location, please contact King Koil customer support:
call: 1-800-525-8331, 9am to 5pm CST
Speak directly with a representative at the King Koil manufacturing Facility in the state where you purchased your mattress.
Please have your original receipt and law tags available -- these will be required in order to submit a warranty claim.